designer + strategist
Esurance-QuickClaims-Mockup-Cover-02.jpg

Esurance Claims

Esurance Quick Claims

Unifying and optimizing Esurance’s customer claims experience across multiple platforms.

 

Overview

Esurance is a nationwide insurance company primarily focused on consumer auto and rental policies. They’ve grown significantly from a small startup during the dotcom boom integrating new web and mobile technologies into their products, but as a result now have a disjointed customer experience across their digital platforms.

I was tasked with rethinking the customer claims tool to unify the experience across the responsive web and mobile platforms.

 

Project Details

Esurance, 2018
UX Designer

Outcome

New designed and tested claims experience