Esurance Quick Claims
Unifying and optimizing Esurance’s customer claims experience across multiple platforms.
Esurance is a nationwide insurance company primarily focused on consumer auto and rental policies. They’ve grown significantly from a small startup during the dotcom boom integrating new web and mobile technologies into their products, but as a result now have a disjointed customer experience across their digital platforms.
I was tasked with rethinking the customer claims tool to unify the experience across the responsive web and mobile platforms.
New designed and tested claims experience